Refund & Return Policy
Last updated: 2026
Your satisfaction is our priority. You have 30 days to return a product if you are not satisfied, with a full refund of the amount paid.
1. Right of withdrawal
Pursuant to the EU Consumer Rights Directive (2011/83/EU) and Italian Legislative Decree 206/2005, the Consumer has 14 days from receipt to withdraw from the contract. CORA SRL voluntarily extends this period to 30 days.
2. How to request a refund
To start the return process, contact us within 30 days of delivery by writing to info@draftingfolio.com. Please include:
- Order number (you'll find it in the confirmation)
- Product to return
- Reason for return (optional but helpful for improving our service)
- IBAN for the refund
We will send you the detailed return instructions within 24 hours.
3. Product condition
The product must be returned:
- in its original packaging
- complete with all accessories (batteries, charger, manual, etc.)
- in undamaged condition
Normal signs of inspection are accepted: the right of withdrawal allows you to "examine" the item as you would in a physical store.
4. Return shipping costs
The return shipping cost is borne by the customer, except in the following cases where CORA SRL also covers the return shipping costs:
- Defective product upon receipt
- Product not matching the order (shipping error)
- Product damaged during transport
5. Refund timeline
The refund is issued within 14 days of receiving the returned product, by bank transfer to the IBAN provided by the customer. The refund covers the full amount paid, excluding any return shipping costs borne by the customer.
6. Defective product
In case of a defective or non-conforming product, you have the right — at your choice — to:
- Free replacement with an identical working product
- Full refund of the amount paid
The legal warranty of conformity covers the products for 24 months from delivery, as set out in Articles 128-135 of the Italian Consumer Code.
7. Items not eligible for return
By law, certain products are not covered by the right of withdrawal (e.g. personalized items, sealed for hygiene reasons once opened, software/digital content unsealed). These cases do not apply to most of our products, but they will be flagged explicitly in the product page if relevant.
8. Simplified procedure
- Email info@draftingfolio.com within 30 days
- Receive return instructions
- Send the product to our warehouse
- We receive the package and verify its condition
- We process the refund within 14 days
9. Contact for refunds and returns
For any information about refunds and returns: info@draftingfolio.com